Highlighted
by Kitten_18 Investigator
Investigator

ptoblem with everything pack

Please help. Why do I get a message saying not enough credit? 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: ptoblem with everything pack

Ah, so you were sending a shortcode text to Channel 5 Competitions. That costs £2 + a standard network charge of 15p, more than your credit.

The PSA has the following information about shortcode number:
65555

Customer care number: 0208 114 7001 
Customer care website: https://faqs.channel5.com/hc/en-us/articles/202636262-How-do-I-contact-Channel-5-Viewer-Enquiries- 
Search result provided by: Channel 5 Broadcasting Limited 
Service connected on: 05 August 2014 
Service terminated on: 17 May 2018 
Name of service: Various Competitions 
Type of service: Competition - non-scratchcard 
Service description: Channel 5 competitions 
How much does this service cost? 65515 - £1.50 85555 - £2 65555 - £2 

If you would like to find out more about this service or have a question about it, then you should contact the service provider: Channel 5 Broadcasting Limited

Channel 5
17-29 Hawley Crescent
London
NW1 8TT
United Kingdom
__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
8 REPLIES
by Grand Master
Grand Master

Re: ptoblem with everything pack

@Kitten_18: What does texting AL to 150 tell you?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
by Kitten_18 Investigator
Investigator

Re: ptoblem with everything pack

AL says £1.33 balance & unlimited texts on the £10 everything pack, Not due to top up until the 4th July. 

by Grand Master
Grand Master

Re: ptoblem with everything pack

Is that all it says? You have no data or calls left on your £10 Everything pack?

 

Then you will need to top-up to buy another £10 Everything pack & then text NOW to 150 to get it to start immediately.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
by Kitten_18 Investigator
Investigator

Re: ptoblem with everything pack

Sorry!It also says 233minutes & 1.5GB left. When I tried to send a text to 65555, that’s when I got a reply saying could not be delivered, as not enough credit & to top up to receive the service???! 

by
EE Employee

Re: ptoblem with everything pack

Hi @Kitten_18 and welcome to the community.

 

The shortcode you have given is for a competition hotline, these type of numbers are generally a chargeable text.

 

Many thanks,

 

Lee

by Kitten_18 Investigator
Investigator

Re: ptoblem with everything pack

Many thanks. I thought that might the reason. Just needed someone to confirm it.

by
EE Employee

Re: ptoblem with everything pack

by Grand Master
Grand Master
Solution

Re: ptoblem with everything pack

Ah, so you were sending a shortcode text to Channel 5 Competitions. That costs £2 + a standard network charge of 15p, more than your credit.

The PSA has the following information about shortcode number:
65555

Customer care number: 0208 114 7001 
Customer care website: https://faqs.channel5.com/hc/en-us/articles/202636262-How-do-I-contact-Channel-5-Viewer-Enquiries- 
Search result provided by: Channel 5 Broadcasting Limited 
Service connected on: 05 August 2014 
Service terminated on: 17 May 2018 
Name of service: Various Competitions 
Type of service: Competition - non-scratchcard 
Service description: Channel 5 competitions 
How much does this service cost? 65515 - £1.50 85555 - £2 65555 - £2 

If you would like to find out more about this service or have a question about it, then you should contact the service provider: Channel 5 Broadcasting Limited

Channel 5
17-29 Hawley Crescent
London
NW1 8TT
United Kingdom
__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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