Highlighted
by Hongdasom
Visitor

payment error

Hello.

 

in Nov 12, I tried top-up, in your website had some error. Error was one times.

First time, I tried top-up 19pounds, website said payment error and my ee credit didn't charge. But i check my debit card account, it already paid.

i want to ask you check my account number and refund my 19pound.

now i'm in korea so can i contact with you on email..?

plz tell me your email adress.

 

Have a nice day.

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: payment error

@Hongdasom  There is no email address and you’ll need to call.

2 REPLIES
by Grand Master
Grand Master
Solution

Re: payment error

@Hongdasom  There is no email address and you’ll need to call.

by
EE Community Support Team

Re: payment error

Hi @Hongdasom,

 

Welcome to the EE Community.

 

That's great advice from @Chris_B, please get in touch so our customer service team can help.

 

Thanks

 

James

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