by CarlaJayne17
New Member

Top up not gone on

I topped up £10 yesterday 12/10/2017 and it's not gone on,it's been taken out my bank and received an email to say top up successful thank you but it hasn't gone on to my account 

EE Community Support Team

Re: Top up not gone on

Hi @CarlaJayne17


Welcome to the community. Smiley Happy


Is it possible your EE pack has kicked in?


Please text BALANCE to 150 and let me know what it says. Smiley Happy



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