08-02-2019 01:54 PM
My top up has been taken from my bank account but not added to my EE account. I tried to call customer services but it says I need to top up first! I don't want to try it again in case the same happens.
08-02-2019 02:30 PM
Could the top-up bought a Pack?
What exactly does texting AL to 150 report?
08-02-2019 05:31 PM
Thank you all for your suggestions. In the end I attempted to top up again and it was successful this time. Then I called customer services and they've corrected my balance.
08-02-2019 05:50 PM
Thanks! You're welcome :)! Glad I could be of assistance & it is now sorted.