by Bogwoppit Investigator
Investigator

Top up issue

My top up has been taken from my bank account but not added to my EE account. I tried to call customer services but it says I need to top up first! I don't want to try it again in case the same happens. 

6 REPLIES
by Grand Master
Grand Master

Re: Top up issue

@Bogwoppit  Have you tried restarting the device?  

by Grand Master
Grand Master

Re: Top up issue

Could the top-up bought a Pack?

 

What exactly does texting AL to 150 report?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC = 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Top up issue

Hello there @Bogwoppit

 

Welcome to the community.

 

If you can let us know what reply you get from texting AL to 150 as @XRaySpeX has suggested, we will be able to help you with this Smiley Happy

 

Speak soon, Leanne.

by Bogwoppit Investigator
Investigator

Re: Top up issue

Thank you all for your suggestions. In the end I attempted to top up again and it was successful this time. Then I called customer services and they've corrected my balance. 

by
EE Community Support Team

Re: Top up issue

Hi @Bogwoppit,

 

I'm glad your all sorted Smiley Happy

 

Thanks for coming back to let us know and have a great weekend!

 

 

Alex Smiley Happy

by Grand Master
Grand Master

Re: Top up issue

Thanks! You're welcome Smiley Happy! Glad I could be of assistance & it is now sorted.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC = 2014: EE 20 Meg WBC
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