by
EE Community Support Team

The simpler way to pay as you go

We’ve made paying for pay as you go packs even easier with card payments.

 

There's no need to remember to top up to get your pack; you can now set up card payments and your pack will renew automatically every 30 days. You can also pay for add-ons with your card, so no need to worry if you don't have enough credit.

 

 

 

 

What’s different?

 

We’ve made paying for pay as you go packs so much simpler.

 

There's no need to remember topping up to get your pack; you can now set up card payments and your pack will renew automatically every 30 days.

 

You can also pay for add-ons with your card, so no need to worry if you don't have enough credit.

 

 

What are the benefits of paying like this?

 

Here are some of the main benefits to our new, even simpler way to pay:

 

  • Buy 30-day packs and any add-ons easier and faster.
  • Enjoy peace of mind knowing you’ll get your pack every month and stay connected.
  • No need to worry about topping up.
  • Pay for add-ons with your card, so no need to worry if you have enough credit.
  • Control your spend with a set card payment each month.

 

 

How do I set up my card payment and pack?

 

If you already have a pack, all you need to do is go to My EE and set up a card payment.

 

If you don’t yet have a pack, you can buy one with your card quickly and easily through: 

 

 

Where?

How?

My EE

Go to My EE, choose a pack, choose to pay by card and follow the simple steps.

Calling 150

If you have a payment card registered with us, dial 150 from your phone, choose a pack, choose to pay by card and follow the simple steps.

Call 150 to speak to Customer Service

If you are not sure how to set up card payments, our customer service team are on hand to help.

 

 

 

How do I manage/cancel my payments?

 

You can change or cancel your payments at any point and we will keep you informed about upcoming payments or if we need you to do anything.

 

You can cancel your current payment a couple of different ways:

 

 

Where?

How?

My EE

My EE shows you how you are paying for a pack or add-on.

 

You can easily change the card used or switch back to paying by topping up by selecting Manage Payments.

Texting and calling 150

You can stop future payments for a pack by texting “STOP PACK” to 150 or by calling 150 and using the IVR menu.

 

This also cancels your pack.

 

 

If you have any questions, please hit the reply button and we’ll do our very best to help.

 

Let's get started

Join the EE Community to ask, answer, learn and share.