Stopped pack through 150. EE charged me for it anyway.

[konkouk]

Stopped pack with 150.

Got confirmation text that pack is stopped and will not be renewed.

Topped up £10 through ee.co.uk.

Credit £5.

EE  charged for the pack I just cancelled anyway without warning.

It is obvious what they are tryin to do by forcing their packs on you and it does not reflect well but this is a step too far. I cancelled the pack. Feel cheated.

[Katie_B]

Good Morning and welcome to the community @konkouk. 

I am sorry to hear this has happened, did you immediately top-up after cancelling your pack?

I would recommend giving us a call, our mobile care team will be happy to look at this further for you.

Keep me posted, 

Katie

[konkouk]

Problem resolved and refund issued after call to customer service on 150. Thank you, Katie_B.

[Katie_B]

Great to hear @konkouk. 

Thank you for keeping me updated, have a great day!

Katie