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by konkouk
Explorer

Stopped pack through 150. EE charged me for it anyway.

Stopped pack with 150.

Got confirmation text that pack is stopped and will not be renewed.

Topped up £10 through ee.co.uk.

Credit £5.

EE  charged for the pack I just cancelled anyway without warning.

 

It is obvious what they are tryin to do by forcing their packs on you and it does not reflect well but this is a step too far. I cancelled the pack. Feel cheated.

3 REPLIES
by
EE Community Support Team

Re: Stopped pack through 150. EE charged me for it anyway.

Good Morning and welcome to the community @konkouk

 

I am sorry to hear this has happened, did you immediately top-up after cancelling your pack?

 

I would recommend giving us a call, our mobile care team will be happy to look at this further for you.

 

Keep me posted, 

 

Katie Smiley Happy

by konkouk
Explorer

Re: Stopped pack through 150. EE charged me for it anyway.

Problem resolved and refund issued after call to customer service on 150. Thank you, Katie_B.

by
EE Community Support Team

Re: Stopped pack through 150. EE charged me for it anyway.

Great to hear @konkouk

 

Thank you for keeping me updated, have a great day!

 

Katie Smiley Happy

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