18-05-2019 07:08 PM
@7om : What pack you want? How did you try to buy it?
18-05-2019 08:45 PM
15-pound data pack. Online - clicked on the Buy a Pack button and then Pay by Top Up button. It shows that I have the money to pay but then I get the Prepaid Packs Error.
18-05-2019 10:24 PM
Buy it by texting DP15 to 150.
18-05-2019 10:36 PM
Is this something I can do from the USA? Because that is where I am. I'm leaving for London on the 21st and would like to have my phone with the EE SIM ready upon arrival.
19-05-2019 12:50 AM
Probably not but you could try.
19-05-2019 02:43 AM
I tried and it didn't work. I took my US SIM and put in the EE one. Don't get much of a signal but I get something. It's using AT&T. I downloaded the My EE app and logged in. Everything seemed fine until I got to buying the Pack. Once again it failed. It said that it was their fault and I wasn't charged. I can see the 15-pounds but I just can't use it.
19-05-2019 02:15 PM
Yes. Last year at about this time I used it upon arrival at Gatwick. I bought it on Amazon.com. It came with a Top-Up Card, which I have never used.
19-05-2019 02:18 PM
Sounds like it has gone into hibernation.
When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
19-05-2019 02:36 PM
No, you've lost it as you haven't used it for a year.
19-05-2019 02:42 PM
Are you telling me that I've lost the 15-pounds I put on two days ago? I thought you were telling me that the year-old SIM was dead, not my account.
19-05-2019 02:52 PM
I thought I was but I never knew you topped-up 2 days ago. I asked you when you last made a chargeable action incl. top-up & you replied not since this time last year.
You shouldn't have been able to top up once it's been deactivated. You sure it went thro'?
Your a/c is your SIM.