by ddparker6
Explorer

Pre-Paid didn't add

I've bought a £10 top up with my sim when I've ordered it and the £10 hasn't been added.

The thing is, I was told to call 150 but I don't have credit and I generally don't want to top up again just to call the customer service. 

 

Any help would be great. 

Thanks,
David. 

10 REPLIES
by Profile closed
Not applicable

Re: Pre-Paid didn't add

Hi, @ddparker6,

 

Try restarting your device!

And see if this helps! 😊

 

Regards

 

mAh8v

by Skilled Contributor
Skilled Contributor

Re: Pre-Paid didn't add

Where did you order it?

by ddparker6
Explorer

Re: Pre-Paid didn't add

25th January.

by ddparker6
Explorer

Re: Pre-Paid didn't add

Nope, nothing. 

 

 

by Profile closed
Not applicable

Re: Pre-Paid didn't add

Hi, @ddparker6,

 

Did you follow what I asked?

 

Regards

 

mAh8v

by
EE Community Support Team

Re: Pre-Paid didn't add

Hi @ddparker6,

 

Welcome to the community Smiley Happy

 

Can I ask where you purchased your EE SIM card?

 

Was the £10 pre loaded on the SIM, or did you buy a top up voucher with the SIM card?

 

 

Alex Smiley Happy

by ddparker6
Explorer

Re: Pre-Paid didn't add

Yes, I've restarted it 3 times already. 


by ddparker6
Explorer

Re: Pre-Paid didn't add

It supposes to be Pre-Loaded once I put it in my card, it said it will take 2-3 days for the credit to get into my account. 

by Profile closed
Not applicable

Re: Pre-Paid didn't add

Hi, @ddparker6,

 

And have you still not had any luck with the issue?

 

Regards

 

mAh8v

by
EE Community Support Team

Re: Pre-Paid didn't add

Hi @ddparker6

 

Could you please try texting BALANCE to 150 and let us know what it says?

 

Thanks

 

Chris

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