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06-02-2019 02:20 PM
I purchased a £15 SIM card to my boss who is in Italy now. He has been using a week until reaching data limit, then he went to top-up by £15 more yesterday. After that, he is still not able to use mobile data. From the site add-on.ee.co.uk, his account show a message "Your pack will start again on 04/03/2019". He can see the current credit is £15. How to activate the pack immediately?
Solved! See the answer below or view the solution in context.
06-02-2019 04:18 PM
Katie, I'm not familar with the site. Please can you send me the full link to contact mobile data team for further assistance. I'm in overseas and not able to call by phone. Thanks,
06-02-2019 04:20 PM - edited 06-02-2019 04:22 PM
@Rangergogogo: What is happening is:
You should follow exactly the instructions you got back from the NOW:
06-02-2019 04:23 PM
Hi @Rangergogogo.
I have sent you a private message for further information, please take a look and get back to me.
Katie 🙂
10-04-2021 02:40 AM
Well this doesn't work and repeating it doesn't help. Useless.
10-04-2021 07:29 AM
Hi @Fungulo
Thanks for coming to the community.
Can you text BALANCE to 150 and let me know the reply?
Speak soon 🙂
Leanne.