by Rangergogogo Investigator
Investigator

Pack don't start immediately after top-up

I purchased a £15 SIM card to my boss who is in Italy now. He has been using a week until reaching data limit, then he went to top-up by £15 more yesterday. After that, he is still not able to use mobile data.  From the site add-on.ee.co.uk, his account show a message "Your pack will start again on 04/03/2019".  He can see the current credit is £15.  How to activate the pack immediately?

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Pack don't start after text NOW to 150

@Rangergogogo: What is happening is:

  1. The current pack doesn't expire until 03/03/2019.
  2. Its data has run out.
  3. But the next pack isn't due to be bought until 04/03/2019.
  4. You have topped up the necessary amount.
  5. But you haven't yet bought the next pack.
  6. Topping-up doesn't in itself buy a pack until the pack is due to be bought.

You should follow exactly the instructions you got back from the NOW:

  1. Buy the pack you want, by texting DP15 to 150 if it is a Data Pack you want or whatever code of the pack you want.
  2. Now text NOW to 150 to get it started early.
__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
12 REPLIES 12
by Rangergogogo Investigator
Investigator

Pack don't start imeddiately after top-up

I purchased a £15 SIM card to my boss who is in Italy now. He has been using a week until reaching data limit, then he went to top-up by £15 more yesterday. After that, he is still not able to use mobile data.  From the site add-on.ee.co.uk, his account show a message "Your pack will start again on 04/03/2019".  He can see the current credit is £15.  How to activate the pack immediately?  Thanks in advance.

by Ace Contributor
Ace Contributor

Re: Pack don't start imeddiately after top-up

Hi @Rangergogogo

 

Welcome to the EE Community,

 

If you text NOW to 150 the pack should start.

by Rangergogogo Investigator
Investigator

Re: Pack don't start imeddiately after top-up

Get a replied text:

"You already have a Pack, but if you would still like to start another one straight away, please text ALL PACKS to 150, buy a pack with your credit and then text NOW to 150."

 

How to re-activate the current pack immediately?

by Rangergogogo Investigator
Investigator

Pack don't start after text NOW to 150

I purchased a £15 SIM card to my boss who is in Italy now. He has been using a week until reaching data limit, then he went to top-up by £15 more yesterday. After that, he is still not able to use mobile data.  From the site add-on.ee.co.uk, his account show a message "Your pack will start again on 04/03/2019".  He can see the current credit is £15.

 

After text NOW to 150, got a replied text:

"You already have a Pack, but if you would still like to start another one straight away, please text ALL PACKS to 150, buy a pack with your credit and then text NOW to 150."

 

How to activate the pack immediately?

by
EE Community Support Team

Re: Pack don't start imeddiately after top-up

Good Afternoon @Rangergogogo

 

I can see @David_C has provided you with some great information. 

 

I would recommend following the instructions provided on the text message you received. 

 

Please let me know the outcome and if you successfully activate your pack

 

Thanks, Katie 🙂

by
EE Community Support Team

Re: Pack don't start immediately after top-up

Good Afternoon @Rangergogogo

 

I have responded in your other thread

 

Katie 🙂

by
EE Community Support Team

Re: Pack don't start after text NOW to 150

Hi @Rangergogogo

 

I have responded in your other thread

 

Katie 🙂

by Rangergogogo Investigator
Investigator

Re: Pack don't start imeddiately after top-up

Hi Katie, 

 

However it doesn''t work.  Get a replied text:

"You already have a Pack, but if you would still like to start another one straight away, please text ALL PACKS to 150, buy a pack with your credit and then text NOW to 150."

 

I have current credit 15 pounds.  How to activate the Pack immediately?  Thanks

by
EE Community Support Team

Re: Pack don't start imeddiately after top-up

Thanks for confirming this @Rangergogogo

 

I would recommend contacting our mobile care team who can look at this further for you. 

 

They will also be able to activate your pack. 

 

Katie 🙂

Highlighted
by Rangergogogo Investigator
Investigator

Re: Pack don't start imeddiately after top-up

Katie,  I'm not familar with the site.  Please can you send me the full link to contact mobile data team for further assistance.  I'm in overseas and not able to call by phone.  Thanks,

by Grand Master
Grand Master
Solution

Re: Pack don't start after text NOW to 150

@Rangergogogo: What is happening is:

  1. The current pack doesn't expire until 03/03/2019.
  2. Its data has run out.
  3. But the next pack isn't due to be bought until 04/03/2019.
  4. You have topped up the necessary amount.
  5. But you haven't yet bought the next pack.
  6. Topping-up doesn't in itself buy a pack until the pack is due to be bought.

You should follow exactly the instructions you got back from the NOW:

  1. Buy the pack you want, by texting DP15 to 150 if it is a Data Pack you want or whatever code of the pack you want.
  2. Now text NOW to 150 to get it started early.
__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Pack don't start imeddiately after top-up

Hi @Rangergogogo

 

I have sent you a private message for further information, please take a look and get back to me. 

 

Katie 🙂

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