14-10-2016 02:20 PM
So I topped up £10 last week and recieved the texts about i have 1gb data and 400 texts to use until next month, from the start the data wouldnt work in any apps after yes i turned mobile data on.. and now the free texts have stopped working. I checked my balance and I have 378 free texts left and still the whole 1gb of data that i cant use for some reason... getting sick of this network tbh constant problems
14-10-2016 06:33 PM
09-06-2018 11:52 AM
I have had simular issues. How did you find out how many texts and data you have left 453 only gives me cash balance and Orange account online is no longer available? I can credit my account but don't get any texts or data anymore. I was on Dolphin.
I think the idea is to give the worst sevice they (EE) can so we will change to EE and they can dump Orange and T-Mobil as was the original plan.
09-06-2018 01:30 PM
09-06-2018 09:00 PM
Thanks for your reply. I did try text for info on my acct. I recieved two texts One from 450 saying I was on "Starter" and on from Orange saying I was on "Dolphin". Dolphin should be correct have been on it for years. I pays my money but am no longer recieving Texts or Data allowance. If I text "Dolphin" to 450 nothing happens.
I suppose I'll have to pay to speak to someone to try and sort it. Just don't feel like a valued customer any more.
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