04-03-2019 09:19 AM
I topped up yesterday my account to 15 pounds and my VIP everything pack is not renewed automatically because I don't have enough credit. This is simple not true obviously.
I have got the top up confirmation text message and the ee app is showing the correct amount.
Otherwise I don't understand why I need to top up manually or why I need to set up a recurring top up? My wife's and my daughter's sim card is able to collect the right amount automatically from their debit cards. Mine is why not?
Yes I know, top up again and the pack will be renew but I don't want to store money on my phone account 🙂 That is not solve the problem just a sollution.
04-03-2019 10:09 PM
I already solved with an 5 pounds top up. (15.46 was before the top up. It is automatically renewed and then 5.46 pounds left and 15 pounds was the pack) But I still can't switch from this 'credit top up' system to the easy pay by card scheme. I cannot find anything in the myEE app or on the website to change this settings.
Sorry for my English.
05-03-2019 07:51 AM
Hi there @szoby
Thanks for coming back to us.
Are you looking at setting up a recurring top up?
We also have a video telling you everything you need to know - How to set up card payments.
05-03-2019 08:14 AM - edited 05-03-2019 08:17 AM
Yes I wanna set up card payments but I can't.
First thing is I don't wanna change my pack.
Second thing is I have an VIP everything pack (8GB for 15 pounds) and it is not in the choosable list.
That video is absolutely useless in my case.
So what now?
05-03-2019 05:38 PM
Login into your MyEE, click on "Set-up Card Payments" from the initial screen & follow instructions. You won't need to select or change your Pack.
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