17-10-2016 09:47 PM
Hi, I bought a couple of EE payg sims containing £5 credit (£1 pack+ £4credit). I have tried them in my mobile and they do not work. That is, there is no EE signal at all. On the packing of the sims it states that they expire on 05/11/2016. The phone works correctly with my existing payg EE sim. What can I do?
17-10-2016 09:57 PM - edited 17-10-2016 10:03 PM
18-10-2016 07:14 PM
Hi Tom222, thanks for your comments. I bought them from the B&M stores a few months ago. It appears from the other thread that they are expired, even though they have a sticker saying expires on 05/11/2016. I called EE and they said to take them back to the store. This is easier said than done, since I can't find the receipts. I feel that I have been ripped off by EE/B&M.
18-10-2016 07:23 PM - edited 18-10-2016 07:29 PM
18-10-2016 08:31 PM
Hi Tom. Customer services said that the number was already reallocated and my sim would not work and that I needed a new sim.
I cannot see how B&M (or Sainsburys, or W h Smiths, or Poundland) could pre-activate the sims as they were sold in sealed packages. I assume that EE must have pre-activated them as they were/are sold by so many different retailers.
18-10-2016 09:50 PM - edited 18-10-2016 09:58 PM
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