by Ecr0wder Contributor
Contributor

My ee app says that my pack has 12gb data, when it renews i don't

  1. My ee app says that I have 12gb data with free boosts but when I renew i never have 12gb 🤔
11 REPLIES 11
by
EE Community Support Team

Re: My ee app says that my pack has 12gb data, when it renews i don't

Hi @Ecr0wder.

 

Has your pack renewed now?

 

How much data shows when it does renew?

 

I'll do my best to help. Smiley Happy

 

Chris

 

 

by Ecr0wder Contributor
Contributor

Re: My ee app says that my pack has 12gb data, when it renews i don't

Hi 

yeah I renewed it early it says I have 4gb 🤔 

 

Thanks dir replying 

by
EE Community Support Team

Re: My ee app says that my pack has 12gb data, when it renews i don't

Hello there @Ecr0wder

 

Thanks for coming back to us.

 

Is the 4GB what is included with your pack?

 

If so do the free boosts show separate for you?

 

Thanks, Leanne.

by Ecr0wder Contributor
Contributor

Re: My ee app says that my pack has 12gb data, when it renews i don't

Hey

 

it says 4gb all together

 

when i go into my pack it now says I have 15.5gb including 7 free boosts 

 

I changed pack to a cheaper one a could of months ago because I'd received loads of free boosts so I'm now on the £10 pack as I thought I would receive all the free boosts I had so now I keep wasting money on more data 

by
EE Community Support Team

Re: My ee app says that my pack has 12gb data, when it renews i don't

Hi @Ecr0wder

 

Is this now showing correct with the 15.5GB?

 

If you change from a 30-day pack (£8 or above) to a seven-day £1 pack, or vice versa, you will lose any Free Boosts you have and will need to buy the required number of packs again to get another Free Boost.

 

Thanks, Leanne.

by Ecr0wder Contributor
Contributor

Re: My ee app says that my pack has 12gb data, when it renews i don't

I changed from a 30 day to a 30 day pack so why don’t I have 15 gb Data? 

by
EE Community Support Team

Re: My ee app says that my pack has 12gb data, when it renews i don't

Hi @Ecr0wder,

 

Welcome back to the community.

 

Which pack did you change to?

 

Thanks

 

James

by Ecr0wder Contributor
Contributor

Re: My ee app says that my pack has 12gb data, when it renews i don't

I changed from £25 everything pack to £10 everything pack 

 

thanks

by
EE Community Support Team

Re: My ee app says that my pack has 12gb data, when it renews i don't

Hi @Ecr0wder,

 

Please get in touch with customer services so we can take a quick look at your account.

 

Thanks

 

James

by Ecr0wder Contributor
Contributor

Re: My ee app says that my pack has 12gb data, when it renews i don't

Okay thankyou

by
EE Community Support Team

Re: My ee app says that my pack has 12gb data, when it renews i don't

No problem @Ecr0wder Smiley Happy

 

Let us know how you get on.

 

James

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