by mdsayed
Explorer

My Data rollover disappeared

Hiya,

 

I seem to have lost 965MB of unused data, which was supposed to rollover when I bought another EE pack. 

 

On Saturday 23rd February 2019 I had around 965MB (more or less, according to my Balance in my Text Messages to 150) of unused data from my £10 EE pack, which expired on Sunday 24th February 2019 00:00. After the Pack had expired, I then proceeded to buy the same £10 EE pack, (note: I used a BOOST to get an extra 500MB, which increased my Data Allowance to 1.5GB), everything was normal, except none of my unused data from last pack rolled-over.

 

Could anyone help? Was this a glitch? 

 

Kind Regards

Sayed.

 

3 REPLIES 3
by Grand Master
Grand Master

Re: My Data rollover disappeared

What exactly does texting AL to 150 report?

 

You should have had 465 MB roll over.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by mdsayed
Explorer

Re: My Data rollover disappeared

Hi XRaySpeX,

 

Thanks for responding. 

 

When I text AL to 150, I get this;

 

"Your current balance as of today 02:08 is £0.00. You have 250 minutes, unlimited texts and 1.5GB remaining until 27/03/2019 for your £10 Everything Pack. Your last top up was £10.00 on 23/02/2019 at 23:36."

 

When I text ROLLOVER to 150, I get this;

 

"You haven't rolled over any data into your current pack. For more information on Data Rollover go to ee.co.uk/DataRollover"

 

It seems like my unused data just disappeared. Should I just call up EE customer service, if they can help.

 

Kind Regards

Sayed.

by Grand Master
Grand Master

Re: My Data rollover disappeared

Yes, call EE in the morning. You'll need 25p credit to make the call. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
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