by swa737driver
Visitor

My Account has been closed. I use the pay as you go sim. I am not in the UK to c

I do not live in the UK, but travel there a few times per year. I normally top up just prior to my trip, but now my account is closed. Would you be able to correct this for me? Thanks

 

2 REPLIES 2
by Legend
Legend

Re: My Account has been closed. I use the pay as you go sim. I am not in the UK

Hi @swa737driver

 

Please read EE PAYG hibernation thread.

 

Thanks




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by Grand Master
Grand Master

Re: My Account has been closed. I use the pay as you go sim. I am not in the UK

Sounds like it has gone into hibernation.

 

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

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