by ginger22 Investigator
Investigator

I topped up yesterday but pack has not renewed

I topped up yesterday, received a txt confirming this but pack hasn’t renewed although my correct credit is showing says I don’t have enough 

5 REPLIES 5
by Legend
Legend

Re: I topped up yesterday but pack has not renewed

Hi @ginger22

 

Try restarting your device.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by ginger22 Investigator
Investigator

Re: I topped up yesterday but pack has not renewed

Thanks Northerner tried restarting but no luck 

by
EE Community Support Team

Re: I topped up yesterday but pack has not renewed

Hi @ginger22 🙂

 

Could you try texting NOW to 150 please?

 

Chris

by ginger22 Investigator
Investigator

Re: I topped up yesterday but pack has not renewed

Hi Christopher _G

 

I did try texting NOW to 150 but it didn’t work, however all sorted now.

thank you

by
EE Community Support Team

Re: I topped up yesterday but pack has not renewed

Good Morning @ginger22.

 

Thanks for letting us know your pack is working 🙂

 

Have a great day!

 

Jon

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