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by MH3 Contributor
Contributor

I recharged over 24 hrs and balance has not updated?

 
14 REPLIES
by MH3 Contributor
Contributor

Re: I recharged over 24 hrs and balance has not updated?

How long does this recharge take to appear as my pack expires today?

How do you speak to someone in Customer Service (other than methods described on website as these are not working from Sardinia)?

by Grand Master
Grand Master

Re: I recharged over 24 hrs and balance has not updated?

What does texting AL to 150 say? How did you top-up?

 

Your only method of contact with CS is by phone.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
by
EE Community Support Team

Re: I recharged over 24 hrs and balance has not updated?

Hi @MH3 and welcome to the community.

 

Just to confirm have the funds left your bank account?

 

Many thanks,

 

Lee

by MH3 Contributor
Contributor

Re: I recharged over 24 hrs and balance has not updated?

Recharge amount was debited from account when I did the recharge yesterday but is not showing on my EE balance - pls advise when this will be credited to my ER account?

by MH3 Contributor
Contributor

Re: I recharged over 24 hrs and balance has not updated?

This amount has been debuted from my account.

Trying to call EE only gives me recharge options not assistance.  HELP option also only gives recharge options.

Is there an alternative Customer Service number that allows me to “speak” to someone before the package expires?

by
EE Community Support Team

Re: I recharged over 24 hrs and balance has not updated?

Hi @MH3

 

Are you currently with anyone at the moment?

 

Many thanks,

 

Lee

by MH3 Contributor
Contributor

Re: I recharged over 24 hrs and balance has not updated?

Do you mean to talk to someone?

by MH3 Contributor
Contributor

Re: I recharged over 24 hrs and balance has not updated?

If so - yes I am available

by
EE Community Support Team

Re: I recharged over 24 hrs and balance has not updated?

Hi @MH3

 

I have sent you a private message on here, so I can get some details from you.

 

Thanks,

 

Lee

by MH3 Contributor
Contributor

Re: I recharged over 24 hrs and balance has not updated?

My pack has now expired and recharge done 2 days ago has not appeared on my EE account - this recharge was done online and money taken from account - please advise when this recharge will take effect ?

PS I am getting email reminders to recharge!!

by Grand Master
Grand Master

Re: I recharged over 24 hrs and balance has not updated?

What does texting AL to 150 say? How did you top-up?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
by MH3 Contributor
Contributor

Re: I recharged over 24 hrs and balance has not updated?

Can you advise when this will be resolved as my pack has now expired (recharge done on Wednesday)?

by MH3 Contributor
Contributor

Re: I recharged over 24 hrs and balance has not updated?

Can you advise when this will be resolved as my pack has now expired (recharge done on Wednesday)?

by
EE Community Support Team

Re: I recharged over 24 hrs and balance has not updated?

Morning @MH3

 

Thanks for coming back to the community.

 

Is this now active for you?

 

Thanks, Leanne Smiley Happy

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