21-02-2019 09:35 AM
As per title, I have 3 phones that have been transferred from Orange PAYG. I don't use data, 2 of the phones are kept for emergencies only. Can I just continue to use the credit or must I buy a pack. I have searched the website but the answer doesn't seem entirely clear.
21-02-2019 09:44 AM
Please text STOP PACK to 150 before you top up your member and then you can use your credit when you need.
21-02-2019 09:57 AM
Just tried the above but just get a message saying can't do that as I don't have a pack, so not sure now about topping up. Should I top up first then send the text, or as I don't have a pack to start with will it be ok to top up without the text?
21-02-2019 12:11 PM - edited 21-02-2019 12:12 PM
21-02-2019 12:30 PM
Thank you for your reply, no I haven't topped up since the transfer, I didn't want to go on a pack and it seemed that I would do when I topped up hence my questions.
I wasn't advised I would have a pack active when they transferred, two of the phones are kept in cars for emergencies only, that's why I didn't want a pack.
Trying to find the answers on the website is difficult to say the least, or maybe it's just me being old and thick!!
21-02-2019 01:26 PM
Topping-up itself won't buy any pack unless there is already a pack primed for your SIM. It sounds as if there won't be as it was transferred straight from Orange to EE 3G.
What exactly does texting AL to 150 report for each phone?
Even if you don't have a pack, remember to make a chargeable call or text or top-up at least every 179 days to keep it active & stop it going into hibernation. You keep any credit for as long as you don't spend it.
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