by chuzwozzer
Explorer

I have £10.00 credit yet plan won't start

So I have topped up £10 but my data plan on payg will not start as I don't have credit. My account says I have topped up £10 and my bank can confirm this. As can the confirmation txt I got yesterday!! 

4 REPLIES 4
by Ace Contributor
Ace Contributor

Re: I have £10.00 credit yet plan won't start

Hi @chuzwozzer

 

Welcome to the EE Community,

 

Try texting now to 150 

by Grand Master
Grand Master

Re: I have £10.00 credit yet plan won't start

What exactly does texting AL to 150 report?

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by chuzwozzer
Explorer

Re: I have £10.00 credit yet plan won't start

Thanks for getting back. The now to 150 was unsuccessful having already tried this step. I have since called 150 and had my issue resolved and cost of call reimbursed. Thank you for your time 👍

by Ace Contributor
Ace Contributor

Re: I have £10.00 credit yet plan won't start

@chuzwozzer glad your issue is now resloved if you need any other help dont hesitate to ask.

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