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by lilymayjacobs
Explorer

How do I opt out of my pay as you go pack?

Hi, I joined EE a month ago on a special offer where when I bought my Pixi 3 and topped up £20, the handset was only 79p. The assistant told me that I could opt out of my pay as you go plan, but I can't find how to. I don't use this phone very often at all so a genuine pay as you go rather than a pay as you go pack would suit me better. 

1 SOLUTION

Accepted Solutions
by Profile closed
N/A
Solution

Re: How do I opt out of my pay as you go pack?

Hello @lilymayjacobs text the code STOP PACK to 150 to stop your pack from auto renewing in the future. Smiley Happy:

 

http://ee.co.uk/help/my-account/pay-as-you-go/pay-as-you-go-packs-how-they-work

5 REPLIES
by Profile closed
N/A
Solution

Re: How do I opt out of my pay as you go pack?

Hello @lilymayjacobs text the code STOP PACK to 150 to stop your pack from auto renewing in the future. Smiley Happy:

 

http://ee.co.uk/help/my-account/pay-as-you-go/pay-as-you-go-packs-how-they-work

by lilymayjacobs
Explorer

Re: How do I opt out of my pay as you go pack?

That's great, thank you very much! Smiley Happy 

by Profile closed
N/A

Re: How do I opt out of my pay as you go pack?

You are welcome @lilymayjacobs come back to the community anytime if there is anything else you would like to know. Smiley Happy 

by
EE Employee

Re: How do I opt out of my pay as you go pack?

Great Info @Tom222

 

Have a lovely evening @lilymayjacobs

 

Thanks - Karen.

Smiley Happy

by Housed
Visitor

Re: How do I opt out of my pay as you go pack?

On 20 Sep 2017 when I visited the UK recently on holiday I purchased an EE pay as you go SIM for £10 and as I have now returned to Australia am unable to text the code Stop Pack to 150 - to stop the pack from auto renewing in the future - is there another way I can communicate to EE I want to opt out? Thanks. 

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