by gazzacbr Investigator
Investigator

How can I top up my payg sim from abroad after the website shuts down?

As title, I spend alot of my time abroad so can I still top up my account after the shutdown?

There only seem to be options for text messages, will that work outside the UK?

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: How can I top up my payg sim from abroad after the website shuts down?

You can't set up a MyEE a/c with a T-M no.

 

You can call +44 7953 966 250 and top up using a credit or debit card. You can also top up by calling 360 direct from your phone.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
9 REPLIES 9
by Legend
Legend

Re: How can I top up my payg sim from abroad after the website shuts down?

Hi @gazzacbr

 

Are you with Orange or T-Mobile?

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by gazzacbr Investigator
Investigator

Re: How can I top up my payg sim from abroad after the website shuts down?

Hi,

With T-mobile.

I just tried to set up the EE android app but wouldn't recognise my mobile number. Not sure whether there is a connection between T-mobile / EE for that

by Grand Master
Grand Master
Solution

Re: How can I top up my payg sim from abroad after the website shuts down?

You can't set up a MyEE a/c with a T-M no.

 

You can call +44 7953 966 250 and top up using a credit or debit card. You can also top up by calling 360 direct from your phone.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Skilled Contributor
Skilled Contributor

Re: How can I top up my payg sim from abroad after the website shuts down?

I suggest you migrate to EE PAYG, so that you can continue to topup your account online.

Highlighted
by Ace Contributor
Ace Contributor

Re: How can I top up my payg sim from abroad after the website shuts down?

@gazzacbr you can request a EE sim & migrate your number to EE PAYG.

 

plus claim £10 free credit at the same time via this link 

 

https://shop.ee.co.uk/plans-and-packs/pay-as-you-go-packs/move-to-ee

by Grand Master
Grand Master

Re: How can I top up my payg sim from abroad after the website shuts down?

By Move to EE pay as you go you will be put on EE 4G, while by waiting until you are forcibly moved to EE you will only be on EE 3G.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by gazzacbr Investigator
Investigator

Re: How can I top up my payg sim from abroad after the website shuts down?

Hi,

Thanks for the quick replies.

I can use the numbers suggested by @XRaySpeX to add credit after the shutdown.

@David_C @Colourzen, will also transfer to ee when I am back in the UK as that looks like it will be inevitable anyway.

Just annoying to change a system that's worked for the last 15 years (?)

Log in, top up, done.

I can't even remember exactly when I got this number it was so loong ago, lol

by gazzacbr Investigator
Investigator

How to top up my payg sim from abroad after the website shuts down? [SOLVED]

Hi,

My problem already marked solved but...

I was in the UK for a few days last week and went in to an EE store.

They changed my old T-Mobile sim for the same PAYG EE sim for £5. Took about 10 minutes.

Kept the same number and all credit was transferred.

by
EE Community Support Team

Re: How to top up my payg sim from abroad after the website shuts down? [SOLVED]

Good Morning @gazzacbr

 

Thank you for coming and letting us know :). 

 

It's great to hear the EE Store successfully migrated you to EE. 

 

Please come back and let us know if you have any further questions, 

 

Katie

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