by Evogg Contributor
Contributor

Free boost disappeared?

When i text BOOST it says I should have 6.5gb extra, i normally get this 

 

However, this month i've only been given 2gb ?

 

What should I do?

1 SOLUTION

Accepted Solutions
by Evogg Contributor
Contributor
Solution

Re: Free boost disappeared?

It turns out it's not showing up because I've apparently used the data already. Thanks for the help. 

9 REPLIES 9
by Grand Master
Grand Master

Re: Free boost disappeared?

What exactly does texting AL to 150 report?

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by Evogg Contributor
Contributor

Re: Free boost disappeared?

Your current balance as of today 22:45 is £0.00. You have 250 minutes, unlimited texts and 525MB remaining until 14/03/2019 for your £10 Everything Pack. Your remaining data includes of rolled over data. Your last top up was £10.00 on 10/02/2019 at 13:24.

Get £5 OFF our £20 Everything Pack the first time you buy one! That's 4GB of data, unlimited texts and 1500 minutes to use every 30 days. To get it, top up enough to make sure you have £15 balance then reply TAKE before midnight 4th March. You'll keep any Free Boosts you have. See ee.co.uk/promo for terms.

by
EE Community Support Team

Re: Free boost disappeared?

Hi @Evogg

 

Is the Free Boost still listed in your My EE account?

 

Chris

by Evogg Contributor
Contributor

Re: Free boost disappeared?

No, but why has it disappeared? I have not changed plan for around 2 years now

by
EE Community Support Team

Re: Free boost disappeared?

Thanks @Evogg

 

I recommend speaking to our Mobile Care team.

 

They have access to your account and will be able to look into this for you.

 

Please let us know what happens.

 

Chris

by Evogg Contributor
Contributor

Re: Free boost disappeared?

How can I contact them without paying a fee? It'll mess up my top up rotation cus i'll have 9.75 etc..

by
EE Community Support Team

Re: Free boost disappeared?

Hi @Evogg.

 

I've sent you a private message to get some more information from you.

 

Please take a look and get back to me.

 

Jon

by Evogg Contributor
Contributor
Solution

Re: Free boost disappeared?

It turns out it's not showing up because I've apparently used the data already. Thanks for the help. 

by
EE Community Support Team

Re: Free boost disappeared?

No problem @Evogg 🙂

 

Feel free to come back to the community any time.

 

Jon

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