by alisonstaddon
Explorer

which is the number on my card as there are several combinations

I want to top up my pay as you go phone on line, it asks for my card number but I am not sure which is the correct one.  I have tried several but it states that this is not the number,  please help

7 REPLIES 7
by Ace Contributor
Ace Contributor

Re: which is the number on my card as there are several combinations

Hi, 

@alisonstaddon

16 digits of your debit or credit card. 

Many Thanks 

by alisonstaddon
Explorer

Re: which is the number on my card as there are several combinations

I want the number on my ee card not my debit card

Sent from my iPad
by Ace Contributor
Ace Contributor

Re: which is the number on my card as there are several combinations

OK 

Send text. NUMBER to 150 to get your number. 

 

by
EE Employee

Re: which is the number on my card as there are several combinations

Hi @alisonstaddon

 

How are you trying to top-up?

 

Please see our Ways to top-op Help page for all the information you need.

 

Let us know if you need any more help.

 

Thanks - Karen. Smiley Happy

by alisonstaddon
Explorer

Re: which is the number on my card as there are several combinations

this the first time i have tried to top up on line i usually go into EE shop. When it asks for your number is this the phone number or one of the numbers on the card, if so is it the one on the top line or yje longer one on the bottom line. nopne of these seem to work for me.
by
EE Employee

Re: which is the number on my card as there are several combinations

Hi @alisonstaddon

 

When you dial 150 from your handset please choose the option for topping up, then choose the credit card option, you will then be asked to confirm your mobile number.

 

Please do then follow all the prompts needed.

 

Many thanks,

 

Lee

by Ace Contributor
Ace Contributor

Re: which is the number on my card as there are several combinations

Hi, 

@alisonstaddon

If still have problem click on this link https://myaccount.ee.co.uk/fast-payment/

Add your mobile number conform that then select your top up amount.

Enter your card details.

Hopefully it will be easier for you.

Many Thanks  

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