Hello @jonniekate08 sorry to hear you are having problems with boosts on a PAYG account. For pack & boost queries please call customer service on 150 from an EE phone or 07953 966 250 from any other.
You can check the boosts on the account by logging in to MYEE online and navigating to MYEE>pack & add ons. You can also check the credit, pack, allowances and boosts by texting the code AL to 150. Let me know how you get on. 🙂