by cl62 Investigator
Investigator

topupcard keeps being refused

 
7 REPLIES 7
by
EE Community Support Team

Re: topupcard keeps being refused

Hi @cl62

 

Thanks for coming here.

 

Have you had a replacement SIM or upgrade at all?

 

How long ago was the top up card last used?

 

Leanne 🙂

 

by cl62 Investigator
Investigator

Re: topupcard keeps being refused

no new sim,had this topupcard 2 days ago ,tried to sort it out at local ee shop but they were very busy and just shoved a new card in my hands and said follow instructions inside

by
EE Community Support Team

Re: topupcard keeps being refused

Hi @cl62

 

Thanks for coming back to me.

 

You would need to link the card to your account as below;

 

Text 150 with ETU then a space and then the 13-digit E top-up card number (the space in between is important so be sure to include it) example: ETU 1234567891234

 

Or, you can call 150 from your EE phone and follow the instruction.

 

Leanne

by cl62 Investigator
Investigator

Re: topupcard keeps being refused

thats the first thing i did, it has regestered on the phone , been to about 3 different shops and they all say its coming up as invalid

by
EE Community Support Team

Re: topupcard keeps being refused

Hi @cl62

 

Thanks for confirming this for me 🙂

 

I have sent you a private message on here for some details.

 

Leanne.

by cl62 Investigator
Investigator

Re: topupcard keeps being refused

due to the fact that i work odd hours mostley on call i cannot say when i will be free , i will try my topupcard again in the near future and see what happens,like i said before the card has registered and i even managed to top up using an e voucher so it cannot be anything wrong with my phone
by
EE Community Support Team

Re: topupcard keeps being refused

Hi @cl62

 

Let me know how it goes and if you are free drop me a message and we will get you the call back 🙂

 

Have a lovely weekend.

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