by Claire57
Explorer

still awaiting transfer of PAYG credit from Orange to EE

transferred from Orange PAYG to EE PAYG. However, I am still waiting for the credit I have left with Orange to transfer to EE.  I have had to top up to be able to make outgoing calls but still have over £10 credit left with Orange. It has been over a week since changed Sim

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: still awaiting transfer of PAYG credit from Orange to EE

Hello @Claire57 only customer service have access to accounts to check the status of your credit transfer. It should have transferred within 48hrs of your Orange number migrating over:

 

http://ee.co.uk/help/get-in-touch

2 REPLIES 2
by Ace Contributor
Ace Contributor
Solution

Re: still awaiting transfer of PAYG credit from Orange to EE

Hello @Claire57 only customer service have access to accounts to check the status of your credit transfer. It should have transferred within 48hrs of your Orange number migrating over:

 

http://ee.co.uk/help/get-in-touch

by
EE Community Support Team

Re: still awaiting transfer of PAYG credit from Orange to EE

Hi @Claire57

 

Thank you for coming to see us in community 🙂

 

Please contact customer services as @tm90 has suggested and they will try to help you.

 

Let me know how you get on.

 

Richard

 

🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.