Highlighted
by Investigator
Investigator

"MMS not supported on network" Note 8 - Mobile Data on - Config installed

Hi, 

I get "MMS not supported on network" on my Note 8

Pay as you go:
Money paid
Have not used my data limit

My mobile data setting is on
http://setup-ee.wdsglobal.com/  used and config messages installed.

Tried to send from contract 02 mobile an MMS to EE Note 8 phone that also complains about MMS not working.

Internet 4G works

Tried to send MMS from O2 contract phone to other Contract EE user. Also fail, 

Coverage checker says all OK in our area

Is this some Corona thing that all Providers switched off MMS or just one cell tower? 

5 REPLIES 5
Highlighted
by Grand Master
Grand Master

Re: "MMS not supported on network" Note 8 - Mobile Data on - Config i

Hi @the_user 

 

Try sending the MMS to yourself from your device. Does this work. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
Highlighted
by Investigator
Investigator

Re: "MMS not supported on network" Note 8 - Mobile Data on - Config i

Hello Northener,

thank you for your answer. 

No it does not work, 


same message "MMS not supported on network"

Highlighted
by Grand Master
Grand Master

Re: "MMS not supported on network" Note 8 - Mobile Data on - Config i

Hi @the_user 

 

Can you check your message centre number is +447958879879

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
Highlighted
by Investigator
Investigator

Re: "MMS not supported on network" Note 8 - Mobile Data on - Config i

Yes it is this number

I also have before send MMS messages on this phone and have not changed anything intentionally. 

Highlighted
by
EE Community Support Team

Re: "MMS not supported on network" Note 8 - Mobile Data on - Config i

Hi @the_user.

 

Welcome to the community.

 

Do you have credit available or are you using a pay as you go pack?

 

Could you try restarting the phone?

 

Jon

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