09-02-2020 09:14 PM
Hi, you still haven't made any chargeable call/text or used data since we last got in touch, so your number will be disconnected within the next 24 hours.
I have received this txt message from ee regarding my PAYG sim which is on a monthly 5£ top up. Im currently working in Sweden and I can not make a call or send a txt with this sim even with all my allowances full txt , data, min.
Pleas elet me know how can I avoid disconnection.
09-02-2020 09:18 PM
Please read EE hibernation policy.
You need to make a chargeable call or text. You are in the EU and PAYG Sims have roaming activated.
10-02-2020 12:38 AM
@azmon82 : If you are actually topping up £5 every month then you won't be disconnected & should not have received this warning. Top-ups count as chargeable actions.
10-02-2020 07:59 AM
Good Morning @azmon82.
Have you previously been able to make a call or text whilst in Sweden?