by birchaspen
Explorer

problem purchasing add-on

Has anyone had a problem with buying an add-on recently?

 

I am in the U.S. and about to travel to The Netherlands and Norway.  I'm trying to buy a 3Gb add-on and when I enter my payment information and click "Continue" the page just refreshes and wipes out the CVV code.

 

I've tried in both the app and via web browser.  Since I won't be passing through the UK on this trip I can't stop and a store to top up.

 

Thanks!

3 REPLIES 3
by
EE Community Support Team

Re: problem purchasing add-on

Hi @birchaspen

 

Thanks for posting here 🙂

 

Have you tried calling us on +44 7953 966 250 or 360 from your EE phone and top up using a credit or debit card?

 

Once the credit is on your account you will be able to purchase a data add-on.

 

Leanne 🙂

by birchaspen
Explorer

Re: problem purchasing add-on

Hi @Leanne_T ,

 

Thanks for the reply.

 

I was able to top-up via the 0800 number yesterday and purchase my add-on.

 

I just found the web page behavior odd that it would just refresh and present no error when I entered my card details.

by
EE Community Support Team

Re: problem purchasing add-on

Glad you got the add-on 🙂

 

I will feed this back.

 

Have a brilliant time @birchaspen.

 

Leanne.

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