by Astewart2008 Investigator
Investigator

please help regarding prepaid sim. Was supposed to get 10.5Gb, only got 50mb

I only received 50mb, was supposed to get 10.5GB. Man in store was not paying attention & I think he has not set my account up correctly. I had to purchase a £15 top up. I have now spent £35 and only got 3gb instead of spending £20 and getting 10.5gb

 

please help

6 REPLIES 6
by
EE Community Support Team

Re: please help regarding prepaid sim. Was supposed to get 10.5Gb, only got 50mb

Hi there @Astewart2008

 

Welcome back to the community.

 

What plan did you select when in store?

 

Is this for a new account with us?

 

Leanne.

 

 

by Astewart2008 Investigator
Investigator

Re: please help regarding prepaid sim. Was supposed to get 10.5Gb, only got 50mb

Hi,

i purchased a new account at WH smith Gatwick Airport

 

i selected £20 for 10.5GB but did not receive it.

by
EE Community Support Team

Re: please help regarding prepaid sim. Was supposed to get 10.5Gb, only got 50mb

Hi @Astewart2008

 

Did you send the text code on the packaging to 150?

 

What allowance shows on the add-on status checker?

 

Chris

by Astewart2008 Investigator
Investigator

Re: please help regarding prepaid sim. Was supposed to get 10.5Gb, only got 50mb

Yes, I tried all codes - none of them worked
by Astewart2008 Investigator
Investigator

Re: please help regarding prepaid sim. Was supposed to get 10.5Gb, only got 50mb

Does anyone know if EE can refund the pack?

by
EE Community Team

Re: please help regarding prepaid sim. Was supposed to get 10.5Gb, only got 50mb

Hi @Astewart2008

 

If you have checked the add-on status checker?

 

If nothing is showing, and you are unable to send the text code, I would get in touch with our customer service team and they will be able to view your account and help you from there.

 

Safe travels

 

Alex

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.