26-05-2017 11:32 AM
Hi my pay as you go sim has been disconnected. I was not informed prior otherwise I would have topped up. Can my number be reconected? Really need my number back!!! Would appreciate any help!
26-05-2017 11:37 AM
Welcome to the community,
How long ago has it been since you used your sim card, as they do go into hybernation and then the number is completely lost after six months, all information can be found here:
If it has gone into hybernation, you will have to give EE a call to re-activate it. There are no account access here, this is a public forum and anything to do with accounts have to be dealt with by ringing customer service.
26-05-2017 11:48 AM
Did you read the link I gave you? All companies do this, after a certain time your pay as you go phone has to be used, or you will loose it.
Did customer service tell you why it has been disconnected? Unfortunately, if you have lost it, you will not get the number back, but you can get a new number to use your phone, but just make sure that you do not leave it too long before using it.
26-05-2017 01:14 PM
That does not help me much! Why dont EE let you know before they cut you off. This does not seem right to me. This seems out of order for low frequency users also people who make the use of wifi!! Not at all happy with EE. If anyone knows any reputable phone company that may be able to reinstate my phone number please let me know.
26-05-2017 01:37 PM
@Nickysm123, I do not have and never have had pay as you go, but would have thought that when you got your phone, you would have received the terms and conditions, which would have explained this. As a pay as you go customer, if you do not use it, you will loose it, unfortunately, and I am pretty sure that all networks do this, you only need to use it once in a while. Sorry, but no matter where you go, you will not get that number back, it is possible that someone else has it already, you could try and contact EE to see if you can get the number back.
26-05-2017 02:29 PM
Thats was my first point of call. But had no luck. Even if i had to pay a reconnection charge I would have. Its a big disappointment. I am sure there is a way? I have had the number for over 10 years!
26-05-2017 02:37 PM
@Nickysm123, It should not have been disconnected, and you should be able to get your number back, as that is not long ago, it would only have gone if it were six months, and prior to that, would have gone into hibernation.
Hopefully @Lee_H will be able to help you with this.
31-05-2017 11:08 AM
The number was disconnected in april and they said cant be reconnected. But why I am sure this can be done. Does EE have a twitter handle?
by Flackwell a week ago