24-09-2018 03:33 AM
Like I said above, my phone number has become de-registered (I think). When I try to add it to my devices, EE doesn´t recognise the number. It has been less than 6 months since I last used it. I`m abroad, and can`t get any signal no matter what network I try. I`ve also tried manual APNs, which didn`t work.
I have tried to get in touch with Live Chat, but have given up after 40 minutes of searching for it. I don`t understand why EE has made it`s customer support so hard to find and use. No offence to this community, but I really didn`t want to post here and now am doing so purely out of necessity.
So, can anyone please help me with the next steps for recovering my number / finding out what happened to it? I`m currently abroad, and as such can`t go to a shop or call.
Any and all help really appreciated.
24-09-2018 05:04 AM
No live chat for PAYG, I'm afraid.
Did you last use it for chargeable calls or texts, topping up, or buying pack or add on? It's not kept alive by incoming calls.
24-09-2018 06:33 AM
24-09-2018 10:37 AM
Welcome to the community.
Did you get a chance to read the article that @Northerner referred to?
There is a number to call on our get in touch page to query EE numbers that are no longer active: 0800 956 6000.
Please give customer services a call and let us know what happens.
25-09-2018 04:49 PM
Thank everyone for replying.
My last chargable action was an outgoing phone call, less then six months ago. And, as I´m abroad and can`t join a network, I can`t call the number mentioned in the hibernation thread. Can anyone please advise what to do next? Also, does anyone know why this might have happened in the first place?
25-09-2018 04:58 PM
When did you last use it? When were you last in UK & how frequently?
You have fallen foul of the Stable Link condition that requires you to spend at least 2 months in UK in any 4 month period.
25-09-2018 05:39 PM
by SRicou Friday