by Patela7
Visitor

my phone says Sorry, we couldn't recognise your request. Please try again.

My phone says “Sorry, we couldn't recognise your request. Please try again”. I am entering my smart pack info and everything I’m doing is right but it keeps replying the same thing 

5 REPLIES 5
Highlighted
by Prodigious Contributor
Prodigious Contributor

Re: my phone says Sorry, we couldn't recognise your request. Please try again.

Hi

@Patela7

 

Send text NOW on 150 and then send text to check ALL on 150. 

by Grand Master
Grand Master

Re: my phone says Sorry, we couldn't recognise your request. Please try again.

@sebastiandm: NOW is for EE not T-M.

 

@Patela7: Call 150, and you can add the smart pack using the automated menu.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Prodigious Contributor
Prodigious Contributor

Re: my phone says Sorry, we couldn't recognise your request. Please try again.

Hi

@XRaySpeX

 

I’m sorry for giving wrong answers my mistake and thank you for correct me. 

by Grand Master
Grand Master

Re: my phone says Sorry, we couldn't recognise your request. Please try again.

NP! That's OK!

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: my phone says Sorry, we couldn't recognise your request. Please try again.

Hi @Patela7

 

Welcome to the community. 🙂

 

Did you manage to get sorted following the advice above?

 

Chris

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