by Big187 Investigator
Investigator

my pack doesn’t renewed what can I do ? I just top up but nothing !

Hi I just top up my phone and I renewed the pack as well but my EE account show me that I didn’t renewed . Still like before (0 min,0Data.....) 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: my pack doesn’t renewed what can I do ? I just top up but nothing !

What does texting AL to 150 tell you?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
5 REPLIES 5
by Grand Master
Grand Master
Solution

Re: my pack doesn’t renewed what can I do ? I just top up but nothing !

What does texting AL to 150 tell you?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Big187 Investigator
Investigator

Re: my pack doesn’t renewed what can I do ? I just top up but nothing !

Ok I did but nothing happened it just tell me when did I top up and my current balance which is £0.00 cause I renewed but nothing still 0min 0 data 

by Big187 Investigator
Investigator

Re: my pack doesn’t renewed what can I do ? I just top up but nothing !

It just tell me your new pack starts in 0 day ! I just top up my phone and renewed the pack and tell me this and on the screen shows me that I got 0data0gb so don’t know what to do 

by Grand Master
Grand Master

Re: my pack doesn’t renewed what can I do ? I just top up but nothing !

Try texting NOW to 150. If that doesn't work you will need to phone EE to sort it out.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: my pack doesn’t renewed what can I do ? I just top up but nothing !

Good Afternoon @Big187

 

Thanks for coming to the community.

 

Has texting NOW to 150 got the pack activated for you?

 

Let us know how you are getting on 🙂

 

Leanne.

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