by zorro56 Investigator
Investigator

how do you top up from your balance

I've got £44 balance but when I go to topup it wants me pay for it I want to use my balance instead?

4 REPLIES 4
by
EE Community Support Team

Re: how do you top up from your balance

Hello @zorro56

 

Thanks for coming here.

 

Are you wanting to purchase a pack with the credit you have?

 

Our What are pay as you go packs? Help page has all the information you may need 🙂

 

Leanne.

by Grand Master
Grand Master

Re: how do you top up from your balance

@zorro56 : You don't top-up from your balance. Rather the reverse, you top-up to get a balance. You use the balance to buy packs. Text the code of the pack you want to 150.

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by zorro56 Investigator
Investigator

Re: how do you top up from your balance

thanks for the numbers but do they allow you to top up from your balance?

by
EE Community Support Team

Re: how do you top up from your balance

Hi @zorro56

 

If you purchase a pack this will be taken from your available balance.

 

You don't need to top up again if you have enough credit for the pack.

 

Leanne.

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