by Chazy Investigator
Investigator

early purchase of pack not activated despite texting now to 150

Hi there,

I purchased a new pack as my current pack run out of data 3 days before renewal.

I did this as it was advertised that the pack could be activated earlier if texting now to 150.

I have done so and I still have no data, I have less minutes and less texts and renewal date is in a month. 

Would anybody be able to advise?

 

rgds 

7 REPLIES 7
by
EE Community Support Team

Re: early purchase of pack not activated despite texting now to 150

Hi @Chazy.

 

Thanks for posting on the community,

 

What response do you get when you text AL to 150?

 

What pack have you requested?

 

Thanks 🙂

by Chazy Investigator
Investigator

Re: early purchase of pack not activated despite texting now to 150

Hello Leanne_T,

 

You have 49 min 250 text and 0MB remaining until 13/08/2017 for your £5 Everything pack.

 

I have £9 balance.

 

Thanks

by Chazy Investigator
Investigator

Re: early purchase of pack not activated despite texting now to 150

Dear all,

 

To give a bit of background I have been on a £10 everything pack for a couple of years allowing me with boost to get 2Gig of extra Data some extra text and call as well.

 

I had 3 gig of data, used it all got offered to buy a new pack early and activate it [picked the £5 everything as it would give me 2.1 Gig with the boost I accumulated]

 

You know the rest, 0 Gig of data now and base text and calls on a £5 pack that expires in a month.

 

rgds

by Grand Master
Grand Master

Re: early purchase of pack not activated despite texting now to 150

You've lost all your boosts. If you change to a £5 30 day pack from a £8 & above 30 day pack you lose any free boosts earned previously.

 

See More information on Free Boosts:

If you buy a 30-day £5 pack and change to any other pack or vice versa, you’ll lose any Free Boosts you’ve earned.

 

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by
EE Employee

Re: early purchase of pack not activated despite texting now to 150

Hi @Chazy 

 

Hope the information supplied by @XRaySpeX has clarified a few things.

 

Many thanks,

 

Lee

by Chazy Investigator
Investigator

Re: early purchase of pack not activated despite texting now to 150

I wish this was displayed as a clear caveat on the site where advertised before I clicked then. I am really worse off through the whole process. Can this be reverted somehow?

[If I had known, for the sake of 3 days....]Smiley Sad

by
EE Employee

Re: early purchase of pack not activated despite texting now to 150

Hi @Chazy

 

The information is provided on the boost help page.

 

I would give customer services a quick call to see if they can assist.

 

Many thanks,

 

Lee

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