28-05-2019 01:06 PM
I have topped up my phone as usual and tried to add my smart10 pack on my payg tmobile phone but received the message
Sorry we weren't able to add another Pack as you already have one on your account. For info on changing Packs click here for free
so i assumed i had a pack but in a few days i wasnt able to send texts so i text BA to 150 and got the message
You have £0.16 of credit. Make the most of your credit. Get 100 mins, 400 texts and a massive 1GB data to use over 30 days for just £10. Text PACK10 to 441 to buy now.
so i topped up again and tried PACK10 but again got the message about already having a pack
I have topped up 33£ in the last few weeks trying to add my pack
28-05-2019 01:19 PM
I tried that and got this reply
To get this service you need to move to EE. Go to ee.co.uk/movetoee or pop into an EE store to get your new EE SIM. You'll keep your number and any remaining credit.
28-05-2019 01:33 PM
Hi @Pam56 it's look like your on T Mobile.
You can move on EE with same number and you can also move your credit on your new sim.
For that you need to visit nearest EE Store where they cab sort this for you.
28-05-2019 04:23 PM
You don't have to move to EE now but it's on the cards that EE will close T-M soon & move you to EE 3G. You could move yourself now to EE 4G from Still with Orange or T-Mobile? Move to EE and get £10 free credit into the bargain.
28-05-2019 04:32 PM
Thanks very much for that info and i will change when i can but it still doesnt sort out the problem im having getting my pack now without spending a fortune adding more credit
28-05-2019 05:02 PM
Thanks! You're welcome 🙂 ! Glad I could be of assistance.
No, it's unexplained why it thinks you have a pack when you haven't 😞 .
30-05-2019 08:02 AM
Very strange, in the very early hours of this morning i received a text again saying my smart pack had finished????
After yet another top up i have got my new SMART10 pack
So all it took was a lot of text messages and 43£ in top ups
If i was a cynical person i would think it was a money making scheme by EE
30-05-2019 08:45 AM
Glad it's now sorted.
by SRicou Friday