16-05-2017 09:59 PM
I've had my pay as you go phone for nearly 2 years on the £1. 7 day talk and text pack which auto renews every week. over that time i'd built up about 7 free boosts never missing a weekly renewal until....... Some crazy EE malfunction last week so did not renew the pack dispite £11 top up credit so according to EE thats it i've lost every boost i had and am back to zero. The only proof that the boosts ever existed is on my phone customer service can't help even a visit to my local EE shop to show them was a waste of time nothing can be done they say! Any thoughts world ?? Other than just pay more money monthly to get what i had before, that was the shops advice!
16-05-2017 10:07 PM
You don't lose your Boosts just by taking a holiday from them; only by changing the type pack, like from 7 day to 30 day packs.
16-05-2017 10:57 PM
Yes I read that as well but its happend to me there is no record of me ever having any boosts on my account only on my phone via text. I've never changed pack so why loose them ?? EE can't explain it
17-05-2017 09:21 AM
27-05-2017 06:35 PM
Hi there my problems with EE continue to frustrate. After all 7 of my free boosts were deleted and customer service both in shop and on phone could not help i began asking on this community. To my amazement on the 17 of may, 6 boost magically reappeared on my account but all added to my mins. This was good but still not 100% so like an idiot i called customer service to ask if they could move 1 of the boost on to my texts and add 1 on to my data this would put things back to how they were on 18 of april ie.7 boosts total. I got a really good advisor on the phone he explained that customer service can not add or move free boost but they send an internal email to a tec. department who would sort it all out..........
So needless to say they have just wiped the bleeping lot again and i have no boosts at all i feel like i'm banging my head against an EE wall
Now I'll have to call them again at my expence and go through it all again.
Please EE just put things back I'm not asking for any extra !
28-05-2017 12:22 PM