Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 12120 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 8855 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 31005 Views
  • 25 replies
  • 21 Helpful

Resolved! Can’t link number to ee account

I’ve just transferred from a business plan to pay as you go and tried linking my phone number (number didn’t get changed) to my ee account and it comes up with an error. I can’t top up my sim without the number being on an account 

Resolved! Barred sim

My sim has not been in use for over a year now ,  i travelled out of town, i realizedi can no longer make outgoing calls .what can i do about this ? how can i get this fixed? 

Resolved! top up to data conversion

Hi teamI only top up £10 so that i can use it to buy data plan . Is this possible? I was unable to buy subscription on the app. Its a new sim. 

Top

Hi , I can't top up my phone online in the app and I can't by phone too . What I can do??

Resolved! Top up

Hi. How can I use my charge to buy a £10 pack?

Tiana6 by Visitor
  • 260 Views
  • 1 replies
  • 0 Helpful

Resolved! subscription pack payg

i ordered a new sim for mobile broadband as mine had expired. it asks me to buy a subscription pack. i tried to add the mobile number to my account and it says it sends a text to my phone but the sun is for mobile broadband and not a phone . i try he...

GM61 by Investigator
  • 387 Views
  • 2 replies
  • 1 Helpful

Resolved! Reusing a Sim card

Hi to anyone out there. Wondering if anyone can give me some information. I live in North America and was in the UK in May. I bought an EE SIM card pay as you go which was only good for a couple weeks.I am now going to Greece in a couple weeks and am...

samway by Explorer
  • 427 Views
  • 1 replies
  • 1 Helpful

Resolved! Upgrade to pay monthly sim

I have a pay as you go sim. It is my secondary SIM for when my 3 sim isn't as good signal. I would like to upgrade that same secondary SIM to a pay monthly plan, keeping the ee phone number of the PAYG SIM. Is this possible? On the website I tried or...

69_420 by Visitor
  • 334 Views
  • 1 replies
  • 0 Helpful

well done EE

EE have finally connected my orange branded sim card to 4G, this means i will still be able to use mobile data after 3G is turned off. it would have been a very bad data usage experience if i had to use 2G