Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 12132 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 8859 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 31086 Views
  • 25 replies
  • 21 Helpful

Resolved! Convert package to roaming credit

Hi! Before stopping my package subscription, I topped up my credit and it automatically renewed my package. I  did not know about this previously and wanted to have the credit available to me in roaming mode as I am in Pakistan and need to be able to...

zwj390 by Explorer
  • 485 Views
  • 6 replies
  • 1 Helpful

Resolved! Change pack to use data with old SIM card

Hello, my partner bought a cheap 'burner phone' (I.e. not a smartphone) few years ago with EE as provider. He's finally got a smartphone now but when I topped up his credit by £15 he still only got free minutes and texts. It seems he has only got the...

Krisha1 by Explorer
  • 371 Views
  • 4 replies
  • 3 Helpful

Resolved! Past issue

Hi I was currently on the phone resolving an issue and it hung up now my phones been cut off ?

ROAMEU7D not working

Hi,I'm in Malta, I have credit on my account and on appropriate flexplan but when I text ROAMEU7D to 150 all I get is a message about codes I can text in the UK and EU.Can you please help me resolve, thanks. 

AmyJ89 by Explorer
  • 343 Views
  • 3 replies
  • 0 Helpful

Can’t link number to EE account

Hi, I'm trying to link my SIM to my account but I'm getting:"We were unable to generate a passcode. Please try again later"and when I get the code I getting this error:"we’re having trouble linking your products"Please Help to solve my issue.

Buying a subscription on a new SIM

Hi there, I ordered a free sim from EE and it came. Now Im a bit stumped as to how to buy the subscription pack I need. Do I need to call EE to get the SIM activated before I can purchase anything? How do I purchase the subscription packs. Am I being...

wildlys by Visitor
  • 265 Views
  • 1 replies
  • 1 Helpful

I can't link the new PAYG SIM to my EE account

Hi,I just bought a new SIM card from supermarket. When I want to link the SIM to my EE account in order to top up the balance, I receive the following message:How can I solve this problem?Thank you.Wai

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wmlaw by Visitor
  • 428 Views
  • 2 replies
  • 1 Helpful