Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 12675 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 9066 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 34400 Views
  • 25 replies
  • 21 Helpful

Top up

Hi, I topped up my account and try to but a back but it wasn’t working properly. 

Error when I try to top up or connect a card

I get an error whenever I try to top up or set up direct debit with the additional payer authentication so I can't renew my plan. I can't even call the help desk because I can't renew my plan. I've used payment authentication on another website woth ...

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tamato by Investigator
  • 443 Views
  • 5 replies
  • 0 Helpful

Transfer Prepaid sim to postpaid

Hi evryone I am using prepaid ee sim and now i moved to postpaid sim.. i renewed my package which every month i do.. 28 after doing on 1 june i converted to postpaid 5g option.. how i can claim my packge left back becoz just used 3 days and paid 20 p...

Resolved! New sim card

I’ve bought a new SIM card and I have no idea how to activate it or even recharge it please help

Nytowl93 by Visitor
  • 280 Views
  • 1 replies
  • 0 Helpful

Slow browsing of mobile data

I am using a SIM pay as you go since last month. I have observed that the browsing speed is very slow and some of the apps are not working and showing error, Can anyone guide me 

Mahmoods by Visitor
  • 606 Views
  • 4 replies
  • 0 Helpful

Having trouble linking your products error message

I live in Sweden and have just bought a 15 pound, 25 gb Sim pack. I have tried to link the sim card to my iPhone through the ee website. I got to the point where I had a four digit pin sent to me, I entered the pin and then a message came up that sai...

Joe258 by Explorer
  • 292 Views
  • 2 replies
  • 0 Helpful