Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 12142 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 8864 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 31165 Views
  • 25 replies
  • 21 Helpful

Resolved! Re: Phone call from EE

Hello! I have just received a phone call from this number 01915161645 the person claimed that he is from EE sales and wanted to ask me about my pack. Then, I told him the pack I bought and what it includes and he said okay one of my colleagues will c...

RITA_N by Contributor
  • 8402 Views
  • 11 replies
  • 1 Helpful

Cant buy a pack

Hello, ive been unable to buy a 10 pound pack even though i have enough credit on my account. Ive been going through the app and online trying to buy it every time. When i select the pack i choose to pack by top-up and i get a PREPAID PACKS ERROR and...

Sim only wont link to account

Tried linking my pay as you go sim to my ee account and it says try again later every time. I need to add my details to top up but can’t even link it….

free data boosts taken from me randomly

i have had my ee account for many years and have earned just short of 15gb extra which is great! however, this whole month i have been randomly getting messages that say “Hi from EE. You've used all your data for Free data boost which renews on . To ...

Resolved! I can't top up my data

I made a recharge on 11/07/23 on my cell phone xxxxxxxxxxxxx for 15 pounds, but I can't see the data package. It appears that I have 15 pounds of balance, but zero in my data package, and when I try to add a data package the credit card already regis...

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Subscription pac not credited

Hello I popped my new simcard into my phone and paid £15 top up for 50gb data and unlimited minutes and calls, via credit card ending in 5491 and no credit or subscription pack has been credited. I've reset my phone and waited 48 hours...

Data pack

How can I activate my internet Data pack by Pin number which I brought by 15£ for 50GB?

Xunayed by Visitor
  • 194 Views
  • 1 replies
  • 0 Helpful

Apple pay and other ways to top up

Hi everyone. On my account page, in the Do More section, I see te following information, stating I can use Apple Pay and other ways to top up. But when I follow the "Visit page" link, the only payment method I can see is by card. Where are all these ...

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sich by Investigator
  • 687 Views
  • 13 replies
  • 6 Helpful

Resolved! Mobile number

Hi I have recently moved to australia and before I did I changed to pay as you go so that I can keep my uk number. I can't call out or send a text I have £5 on it and I'm at risk of losing my number. Please helpThanks Lucy 

Resolved! How to roaming pay as you go

Hello. I have question about roaming. I've been using Pay as you go for two months. And I'm going to travel to the Netherlands this week.So my question is All I have to do for roaming is turning on my phone roaming activation and top up enough money?...

Seohui1 by Visitor
  • 196 Views
  • 1 replies
  • 1 Helpful