Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 12144 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 8865 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

The UK's No1 Network.jpg
LAURA_MCW by Former EE Community Manager
  • 31175 Views
  • 25 replies
  • 21 Helpful

When this is fixed? ADDONS PURCHASE ERROR

ADDONS PURCHASE ERRORWe're working on fixing this page. In the meantime, find help at ee.co.uk/helpWhat happened?Sorry, we were unable to complete your request right now. Please try again later.

mmellouk by Explorer
  • 807 Views
  • 5 replies
  • 0 Helpful

Top up Error

I keep trying to buy data as an add on and this terrible site keeps saying an error.  I have the top money in my account.  Please fix account 

Resolved! Cancel recurring payment

If I remove the credit card that use for monthly recurring payment, will my current pack be cancelled? 

Siwatp29 by Visitor
  • 1150 Views
  • 8 replies
  • 3 Helpful

Lost SIM and converting to e-Sim

Hello Sir/Madam,I bought a pay-as-go package from EE on my previous visit to the United Kingdom. I'm going to visit soon to UK, unfortunately, my SIM card is missing, cannot find it.I bought a new package through the EE application, but I don't know ...

erkin1 by Explorer
  • 270 Views
  • 3 replies
  • 4 Helpful

Pay as you go

I have a £10 plan pack which I renew every month i paid £10 on last Thursday as had text saying need to renew as pack ran out this week so topped up week earlier while had money to do it. Then I received a text today saying need to renew by tomorrow ...

Resolved! Top up

Hi there;May I top up my credit with virtual master or visa card?