Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 12134 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 8862 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 31133 Views
  • 25 replies
  • 21 Helpful

Resolved! LIVE CHAT

Why is there no live chat I desperately need live chat.

Swilko78 by Explorer
  • 380 Views
  • 2 replies
  • 0 Helpful

Replacement top up card issue

I went to my local EE shop to get a replacement top up card after my purse was stolen and the sales person refused to give me one unless I gave my bank card details.This seems odd to me.Can anyone please confirm this is normal procedure? The sales pe...

Star9876 by Explorer
  • 524 Views
  • 3 replies
  • 3 Helpful

Resolved! Refund

I forgot to cancel my pay as you go pack and it just charged me for it, is it possible for me to get a refund because I don't really want to pay

HAMOO by Visitor
  • 233 Views
  • 1 replies
  • 0 Helpful

Resolved! Lost boosts

Hi I’m looking for help I seem to have lost all my data boosts I use to get 10.5gb now only 5gb is showing 

Abo1967 by Explorer
  • 235 Views
  • 2 replies
  • 0 Helpful

Account

Cancelled Bolton through 150 text as didn't want it anymore and got it confirmed and then topped up but it renewed using.my credit