Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 12818 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 9133 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 35255 Views
  • 25 replies
  • 21 Helpful

Abroad, sim only to pay as you go

I have moved to Australia and was told to change my sim only to a pay as you go so I could keep my number without having to continue paying for the contract.It has switched but I have no means to top up my sim. I have tried calling 150 and the intern...

LauraD21 by Explorer
  • 246 Views
  • 3 replies
  • 0 Helpful

Payg packs

I cancelled the £10 payg pack and received a message from EE to say the pack would not be renewed. I have just topped up £15 to be able to buy the £15 pack as I need more data, yet £10 was automatically taken and the £10 pack I cancelled has renewed....

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Only have a debit card! Been with ee for years but really thinking about changing as there's no help whatsoever. I'm over 18 I should be able to go on18+ site's without credit card 

Topup

Hello on the ee app it says my balance is £30 but it says 0gb isn’t it supposed to be 125gb ?

Zub2 by Visitor
  • 193 Views
  • 1 replies
  • 0 Helpful

Resolved! Pay as you go

Hello, I have topped up £10 but my plan hasn’t started. When I text now to 150 it says that I need to top up even though I have £10 credit. Any suggestions on how to solve this problem?  

mimi2024 by Investigator
  • 374 Views
  • 9 replies
  • 0 Helpful