Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 12118 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 8855 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 30998 Views
  • 25 replies
  • 21 Helpful

Mobile data

Hi there,I can't buy mobile data pack is there anyone for help me please 

Sajud by Visitor
  • 231 Views
  • 1 replies
  • 1 Helpful

Phone bill

How do I pay for my phone bill on the app or website. I finished my contract and I’m doing pay as you go. This phone is now my relatives so I can’t pay by the phone. But I can’t view my bill or pay online 

Payment

I’ve been charged twice. Meant to be £13.50, I’ve been charged £13.50 and £15.00 this has happened twice in the past

Resolved! I've topped up but I can't buy any add ons....

I've topped up today as apparently I have used 6.5GB in 2 weeks whilst working from home on wifi. Topped up £15 to buy an add on, but it's showing nothing available on the app or website. No live chat available which is what I've used before.  Any id...

Claremc by Investigator
  • 251 Views
  • 5 replies
  • 2 Helpful

Resolved! How do i set up automatic payments

I have a pay as you go sim with a monthly pack, I want to set up card payments so it gets renewed automatically every month. I've searched on the help on the website which says to use the app to manage it.Ive linked my number to my ee app account yet...

Vertebra by Visitor
  • 267 Views
  • 1 replies
  • 0 Helpful

Top up

I have topped up my balance for the payment of December so that it pay the fee for December but the system fails in registering there altough it shows that the money has been topped up

Ahmed95 by Visitor
  • 213 Views
  • 2 replies
  • 2 Helpful

Resolved! subsription packs change and effect

Hello to all. Some clear help please and may I be as bold as to say relevant answers only .Here goesI have VIP pack  £15         6 Gig , unlimited txt , 1500 mins , for a very long time so carries large number of BOOSTS   ie                          ...

dyw1 by Explorer
  • 273 Views
  • 3 replies
  • 2 Helpful