Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 12144 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 8865 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 31177 Views
  • 25 replies
  • 21 Helpful

Can't phone or text

My phone stopped receiving calls and texts. I hadn't put on any credit for a while so thought that was the issue so put £10 on it. Received text verification that £10 had been added but still not receiving and message says I've got no credit when I t...

Rabbit82 by Visitor
  • 171 Views
  • 1 replies
  • 0 Helpful

How do apply a pack so I can buy ROAMEU add on?

I am in France and got a message from EE that I need to buy a subscription pack and then I can buy a ROAMEU7 add on to have roaming for 7 days. I bought a pack for 10 pounds. When I log in to my EE account I see a message that it was closed. That is ...

m9sh0 by Investigator
  • 311 Views
  • 8 replies
  • 3 Helpful

Resolved! Switch t PAYG

My contract has just finished and I want to switch onto a PAYG as I currently cannot justify the price of an upgrade just yet. Is there a way of switching or do I need to cancel then purchase a PAYG sim?

Not receiving texts abroad

Hi, I have iPhone Pro dual sim, pay as you go for my uk number. When I first had this phone in July I could receive sms messages to get verification codes etc when I was abroad. But since December I have not been able to receive texts from UK  which ...

petev00 by Contributor
  • 349 Views
  • 9 replies
  • 11 Helpful

i can't change my pack

I try change my plan and when i want to pay...i got this page.I tried on my phone and my pc as well. Always freeze this step. I don't know why.Any help?Thanks

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Tibor5 by Explorer
  • 226 Views
  • 3 replies
  • 0 Helpful

Free Boosts

I have noticed that I am no longer receiving a free boosts after purchasing 3 packs. My home page continues to show that I need to purchase two more packs. Is there a reason why they would stop?

Ph631 by Visitor
  • 191 Views
  • 1 replies
  • 1 Helpful

problem with using simcard abroard

helloI am using my EE sim card abroad, which only receives SMS, and I can not make any calls or send SMS with my SIM card. All incoming calls are also not working, as I asked here in the past. I know after six months of inactivity, the sim card will ...