Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 12698 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 9071 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 34540 Views
  • 25 replies
  • 21 Helpful

Pending boosts

Have got hours of free boosts but have just been charged for a phone call after basic allowance ran out.  Boosts show as 'pending' but fail to activate.  Have been back through my records and this has happened for a number of months, causing me to ru...

pipt1 by Visitor
  • 29 Views
  • 1 replies
  • 0 Helpful

Continuing service from the States

I purchased an EE supported mobile at Heathrow Airport to use during a trip to England. I need to add additional service time and check what's left, but since the phone doesn't work in the States, I cannot access the passcode the system keeps texting...

Unable to activate new plan

Have topped up for  15. However whenever sms is sent for activating 15 plan. It is asking to topup again.PPlease help with this